City Services (Water/Sewer/Garbage) – Billing Office

__________________________________________________________________________________________________

Billing and Customer Service

__________________________________________________________________________________________________

The City Services Department staff can answer your questions concerning your account, bill, payment methods, water conservation, and how to check for water leaks. City Services (water/sewer/refuse) are billed monthly.

Email City Services

CLICK HERE TO REGISTER FOR ON-LINE ACCESS TO YOUR ACCOUNT

Customer Education / Bill Back Topics

Bill Calculation

Recycling Guidelines

Toilet Leaks

Home Winterization

Leak Education

Call 8-1-1 Before you Dig

__________________________________________________________________________________________________

Paying Your Bill

__________________________________________________________________________________________________

The City Services Department recognizes that making the payment of your Water / Sewer / Refuse easier and more convenient is important. That is why the City has made a variety of options available to our customers to pay their bills. Currently payments made payable to ”The City of Titusville” can be made by any of the following options:

creditcardPay On-Line * Fees Apply

Auto debited from your bank account Click here to sign up for Auto Pay

Placed in the 24 hour drop box located along the right side of City Hall

Mailed to 107 North Franklin Street Titusville, PA 16354-1734

Made in person at the Treasurer’s Office M-F, 9am – Noon

__________________________________________________________________________________________________

New Account Set-Up

__________________________________________________________________________________________________

City Services Security Deposit Application

Please bring or include photo proof of identification with your application.

When you apply for service and have not held service in your name, you will be charged a security deposit ($100.00) as well as a non-refundable New Account set up fee ($25.00). The set-up fee is to cover the costs entailed in setting up your new service.

If the water service is off, you will also be charged a $25.00 water service turn on fee. This charge will show up on your first bill.

If you move within a year and continue to be a City Service customer, your deposit will carry over to your new address. Your final bill must be paid in full before you can have City Services at another location.

If you move within a year and are no longer a customer the Security Deposit will be applied to the balance due and a refund will be issued for any credit balance left on the account.

There is a $25.00 Moving Fee that will be assessed each and every time you move. If you are moving within the City’s limits, please submit a check for $25.00. This fee will be added to the first bill at your new address.

__________________________________________________________________________________________________

Water Meters & Water Leaks

__________________________________________________________________________________________________

Water meters are mechanical devices that measure the flow of water entering your home. Your meter is read at least once per quarter each month, you receive a Water/Sewer bill based on the amount of water you use. The meter only records water used.

The Finding Water Leaks brochure gives you quick and easy ways to find the source of a leak. For example, to ensure that your toilet is not the culprit of your high bill, place a few drops of blue or green food coloring in the toilet tank. Wait about 10 minutes. If any color is in the bowl, you have a leaky toilet.

__________________________________________________________________________________________________

Refuse & Recycling

__________________________________________________________________________________________________

servic1

Refuse/Recycling misses or questions: 1-800-749-4167

 

There will be NO pick-up on the following holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

Routes will be pushed back by one day following a holiday.
For example, if Christmas Day is Tuesday and your normal service day is Wednesday, you will be serviced on Thursday. Customers who are normally serviced on Friday of that week will be serviced on Saturday.

__________________________________________________________________________________________________

RATE STRUCTURE

__________________________________________________________________________________________________

The City of Titusville had not had a Water or Sewer rate increase since January 1, 2006. Water Usage Charge went from $1.45/1,000 to $2.00/1,000 1/1/2017. Refuse rate increase from $13.98 to $18.00 7/1/2016.

Water Base Rate $5.89

Water Readiness to Serve $6.00/unit

Water Usage $2.00/1,000

Sewer Base Rate $38.87

Sewer Usage Charge $3.89/1,000

Refuse Rate $18.00, Back Door Service $20.00

Total Base Rate for Water, Sewer, & Refuse with no usage is $68.76 per month.